Last updated: March 8, 2024

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Transport Conditions

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Booking Conditions

The price you are quoted is for collection from and delivery to the agreed addresses, including the supply of an escort vehicle and/or 2nd operative. The price doesn't include the provision of a siting vehicle (4x4), unless otherwise agreed in writing. At the collection point the caravan must be in a suitable position for loading (if in any doubt please ask for advice) and there must be enough space in front of the caravan for the lorry and ramps (approximately 50-60ft). At the delivery location the driver will unload in the safest and most suitable position on the property. 

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At the start of the booking process you will be asked for the full addresses of both the collection and delivery locations to enable us to obtain a movement order. These must be provided as soon as possible and absolutely no later than 10 days prior to the date of the movement. In the event that we have not received either or both of the addresses by this time, we will be unable to complete your movement, it will therefore be cancelled and the below cancellation terms will apply.

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During the booking process and after you have booked your slot you may be asked to provide further information including but not limited to additional details of the collection and/or delivery address, including photos and/or videos of access and loading/unloading areas. This information must be provided to us as soon as possible and absolutely no later than 10 days prior to the movement. Failure to provide the requested information by this time will result in the cancellation of your movement and the below cancellation terms will apply. In the event of us deeming it unsafe or not possible to complete the movement once you've provided the requested information, any monies paid to us will be refunded provided the information was received by us no later than 10 days prior to the movement.

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Wheels, tyres and the caravan chassis must be in a loadable condition (if in any doubt please ask for advice). All doors and windows must be closed and secured. Any flues on the roof of the caravan that extend further than the pitch of the roof should be removed to prevent damage.

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Upon arriving at the collection location, if the caravan is not ready to load, is in an inadequate location for loading, or is unable to be loaded due to the condition of the wheels, tyres or chassis, the lorry may not be able to wait for the issue(s) to be resolved, in which case the booking will be cancelled automatically and the below cancellation terms will apply. You will always be provided with an AM/PM slot when booking, with a more accurate time provided at least one day prior to collection. 

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Invoice Conditions

To secure your booking a deposit of 25% of the total booking fee is required, followed by the balance no later than 7 days prior to the movement. Failure to pay the balance on time may result in the automatic cancellation of your booking and the loss of your deposit.

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Cancellation Terms

Cancellation before 14 days prior to the movement date: Full Refund.

Cancellation 14 days prior to the movement date up to 7 days prior to the movement date: 25% of total booking fee charged.

Cancellations after 7 days prior to the movement date: 100% of total booking fee charged.

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Cancellation By Us

In exceptional circumstances, such as but not limited to breakdown or inclement weather, it may be necessary for us to cancel your booking. If it becomes necessary for us to cancel your booking you will first be offereed an alternative movement date, however if we're unable to agree an alternative date then you will receive a full refund.

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Conditions of Transit

 

DT Transportation Ltd accept no responsibility or liability for any damages caused during transit by matters beyond our control, including but not limited to bird strikes, fallen trees and branches, stone chips and inclement weather.

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Due to the exceptional size of static caravans, we accept no responsibility or liability for any damages caused while traveling on any road other than a motorway or A road unless otherwise agreed.

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Caravan Sale Conditions

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Conditions of Sale for Used Caravans and Lodges

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We encourage all customers to thoroughly inspect any used caravan or lodge prior to purchase. DT Transportation offer no warranty on our used stock and they are considered trade sales. Unless we inform you otherwise, any appliances, bathroom facilities, boilers and other heating systems were functioning correctly at the point we purchased the unit, however for the avoidance of doubt, all used sales are completed on the assumption that none of the above items are functioning. 

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We do not provide gas safety tests prior to sale as once the unit has been transported to its destination these become invalid and another test becomes necessary. We strongly advise you to have a gas safety test carried out once the unit has been delivered to you and prior to using any of the gas appliances.

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Conditions of Sale for New Caravans and Lodges

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All new caravans and lodges come with a minimum 12 month manufacturer warranty, details of which can be provided upon request. Usually the appliances within the unit will include their own manufacturer warranty which can be registered by you once the unit has been delivered. In the event of any after sales issues arising, in some instances we may be able to complete the work for you with the manufacturers authority, in other instances you may have to liaise directly with the manufacturers after sales department. In all instances of warranty claims we are your first point of contact.

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Invoice Conditions

To secure your purchase a deposit of £500 is required, followed by the balance no later than 7 days prior to delivery. If we are also delivering your caravan or lodge, the above Transport Conditions apply.

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Here to Help​

If you have any questions or concerns whatsoever, please don't hesitate to contact us for clarification.

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Contact Us

If you have any questions about these Terms and Conditions, you can contact us:

• By email: info@dttransportation.co.uk

• By telephone: 01797 712 022